Consumer Frequently Asked Questions (FAQs)
Updated: November 19, 2025
About NourishDoc
What is NourishDoc? NourishDoc is a wellness marketplace and education platform designed specifically for women navigating perimenopause, menopause, and midlife. We connect you with trusted independent wellness experts, coaches, and evidence-based programs covering sleep, nutrition, fitness, mental wellbeing, hormone health, and more. Think of us as your curated wellness destination—we help you discover the right experts, programs, and community support for your unique midlife wellness journey. NourishDoc provides educational and informational content only and facilitates connections with coaches who offer guided experiences, but we do not offer one-on-one (1:1) consultations of any type and are not a medical provider offering medical advice, diagnosis, or treatment.
Who is this for? NourishDoc is designed for women navigating perimenopause, menopause, or postmenopause, offering flexible, science-backed support that adapts as your symptoms and needs change — helping you feel balanced, strong, and in control. (Available in the U.S., Canada, and India.)
What can I expect from group coaching? Group coaching brings women together for motivation, accountability, and shared wisdom — guided by expert coaches who help you harness collective strength to reach your goals faster, ease symptoms, and feel supported through every stage of menopause.
What makes NourishDoc’s coaching different? NourishDoc combines expert human coaching with data-driven insights, giving you personalized care that evolves with your real-time progress — powered by globally vetted wellness experts who specialize in women’s health and menopause.
Account & Access
How do I create an account? Getting started with NourishDoc is easy! First, subscribe on our website and complete your payment. You’ll receive your login credentials (username and password) via email. Next, download the NourishDoc app from the App Store or Google Play, and log in with the credentials we sent you. Once you’re in, feel free to change your password to something memorable. Finally, complete our onboarding quiz so we can tailor your wellness experience to your unique needs and goals.
I forgot my password. How do I reset it? On the login screen, click “Forgot Password.” Enter your email address, and we’ll send you a password reset link. Check your spam folder if you don’t see it within a few minutes.
Can I use my account on multiple devices? Yes! You can access your NourishDoc account on multiple devices. Simply log in with your credentials on any device. Your progress, programs, and preferences will sync automatically.
How do I update my profile information? Go to Settings > Profile in the app or your account dashboard on the website. You can update your name, email, password, and wellness preferences at any time.
How do I delete my account? To delete your account, please contact our care team at [email protected]. Account deletion is permanent and cannot be undone. For more details about data deletion and your rights, please see our Privacy Policy.
Billing & Payments
What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express, Discover) and process payments through secure third-party payment processors like Stripe.
How much does NourishDoc cost? We offer monthly membership options with prices based on your needs and preferences. Many of our videos are free, and workshops come with a low monthly membership. Visit our website for current pricing.
When will I be charged? You’ll be charged immediately upon subscribing. For subscription renewals, you’ll be charged on the same date each billing period until you cancel.
How do I cancel my subscription? To cancel your subscription, please contact our care team at [email protected].
What is your refund policy? Due to the digital nature of our products and immediate access to content upon purchase, specific refund terms apply. Digital products cannot be “returned” in the traditional sense once accessed. For detailed information about refunds and any applicable conditions, please see our Digital Products Buyer’s Guide and Terms & Conditions.
I was charged but didn’t authorize it. What should I do? Contact our care team at [email protected] immediately with your transaction details. We’ll investigate and resolve the issue promptly.
Can I change my subscription plan? Yes! To change your plan, please contact our care team at [email protected] and they’ll help you upgrade or downgrade your membership.
Programs & Digital Products
What programs do you offer? NourishDoc offers comprehensive Self-Care Programs designed specifically for women in perimenopause, menopause, and midlife:
Menopause Self-Care Program
Perimenopause Self-Care Program
Hormone Balance Self-Care Program
Hot Flushes Self-Care Program
Sleep Self-Care Program
Bloating Self-Care Program
Bone Wellness Self-Care Program
Urinary Wellness Self-Care Program
Heart Wellness Self-Care Program
Joint Wellness Self-Care Program
Pelvic Wellness Self-Care Program
Healthy Aging Self-Care Program
Memory Wellness Self-Care Program
Skin Wellness Self-Care Program
Hair Wellness Self-Care Program
Weight Loss Self-Care Program
Sexual Wellness Self-Care Program
Mental Wellness Self-Care Program
Gut Wellness Self-Care Program
Each program includes expert guidance, practical tools, and evidence-based strategies to support your wellness journey.
How do I access my purchased programs? After purchase, your programs appear in your Dashboard under “My Programs.” You can access them anytime through the app or website. For membership subscriptions, you’ll have access to content as long as your subscription is active.
Can I pause a program and resume it later? Yes! You can pause most programs and pick up where you left off. Your progress is automatically saved.
How long do I have access to digital products I purchase? Access duration varies by product type. Membership subscriptions provide access to content while your subscription is active. For specific terms regarding digital product access, downloads, and usage rights, please refer to our Digital Products Buyer’s Guide.
Can I download program materials? Select resources like PDFs, meal plans, and worksheets may be available for download. Video content and interactive features typically require streaming. Specific download permissions and usage rights are outlined in our digital products terms.
What if a program doesn’t work for me? We encourage you to try our programs consistently to see results. If you’re not satisfied, please contact our support team to discuss your concerns. For information about refund eligibility, please see our Digital Products Buyer’s Guide and Terms & Conditions.
Privacy & Data Protection
How do you protect my personal information? We use industry-standard encryption and security measures to protect your data. We are committed to protecting your privacy and do not share your personal information with third-party advertisers. However, please note that no security measures can be 100% secure, and we cannot guarantee the absolute security of your data. For complete details, please see our Privacy Policy.
What data do you collect? We collect information necessary to provide our services, including:
Information you provide (name, email, wellness goals)
General wellness inputs (such as mood, energy, or sleep ratings) to personalize your experience
Usage data (features you use, content you view)
Technical data (device type, IP address)
We strive to collect and process only the minimum amount of personal information necessary to deliver our services.
Are you HIPAA-compliant? We are a wellness marketplace and education platform designed to help women discover trusted experts, testing companies, and wellness products. We connect people—we don’t provide medical care, diagnose conditions, or store medical records. Because of this, we’re not a “covered entity” or “business associate” under HIPAA. We do not collect or store Protected Health Information (PHI).
Do you share my information with coaches or other users? When you use our platform, certain information may be shared to facilitate connections:
Coach Profiles: Coaches’ profile information (including name, photo, quotes, videos, ratings, and professional details) is visible to users
User Communications: When you communicate with a Coach or other users using audio, video, or chat features, your name and photo are displayed to them
Your Choice: You may choose to share additional personal information directly with coaches or other users during your interactions
If you share personal details, test results, or medical history with an expert or testing company, that information is exchanged directly between you and them. We do not access, manage, or store that data.
How do you use third-party services? We seek to involve as few third-party service providers as possible when processing your data. We use certain third-party platforms (such as Zoom, YouTube, Stripe, and others) to deliver our services. These third parties have their own privacy policies, and any exchange of data between you and them is governed by their terms and conditions. For more information, see our Privacy Policy.
Can I download my personal data? Yes! You have the right to request a copy of your personal data. Contact our support team to initiate a data export request.
How do I opt out of marketing emails? Click the “Unsubscribe” link at the bottom of any marketing email, or adjust your communication preferences in Settings > Notifications.
What if I access NourishDoc through an employer or sponsor? If you access NourishDoc using a sponsor referral code from an employer or other sponsoring organization, we limit the personal information we share with the sponsor. You can contact your sponsoring organization to determine what, if any, personal information they share with NourishDoc. For details, see our Privacy Policy.
Medical & Wellness Guidance
Is NourishDoc a substitute for medical care? NO. This is very important to understand. NourishDoc does NOT provide medical advice, professional diagnosis, opinion, treatment, or services to you or any other individual. The site and services are provided “as is” with no warranty. Our platform provides general information for educational purposes only and should not be treated as medical advice.
Using, accessing, and/or browsing the site does not create a physician-patient relationship between you and NourishDoc. Nothing on this site is intended to create a physician-patient relationship, replace the services of a licensed healthcare professional, or substitute for medical advice from a physician licensed in your state.
IF YOU BELIEVE YOU HAVE A MEDICAL EMERGENCY, YOU SHOULD IMMEDIATELY CALL 911 OR YOUR PHYSICIAN.
For complete details, please see our Medical Disclaimer.
Can your coaches diagnose or treat medical conditions? No. Each coach, professional, testing company, or product vendor on our platform is an independent provider responsible for their own practice. Our coaches provide wellness education, lifestyle guidance, and support—they cannot diagnose medical conditions, prescribe medications, or provide medical treatment. NourishDoc is not liable or responsible for any advice, course of treatment, diagnosis, or any other information, services, or product you obtain through this site.
Should I consult my doctor before using your programs? Yes! You should not rely on anything on this site, and you should consult a physician licensed in your state in all matters relating to your health. You hereby agree that you shall not make any health or medical-related decision based in whole or in part on anything contained in the site.
Never disregard medical or professional advice, or delay seeking it, because of something you read on this site or a linked website. Never rely on information on this site in place of seeking professional medical advice.
I have a medical condition. Can I still use your programs? If you believe you have any health problem, or if you have any questions regarding your health or a medical condition, you should promptly consult your physician or another healthcare provider. You should ask your physician or another healthcare provider to assist you in interpreting any information on this site or in applying the information to your individual case.
Who creates your wellness content? Our platform features content from independent experts, coaches, and professionals with various certifications and specializations in women’s health and wellness. However, NourishDoc does not warrant the quality of information or authenticate the services or details provided by experts on the site. The information provided should not be considered current, complete, or exhaustive.
What about the accuracy of information on your site? Medical information changes constantly. Therefore, the information on this site should not be considered current, complete, or exhaustive, nor should you rely on such information to recommend a course of treatment. We expressly disclaim any warranty regarding the site and all services, including any implied warranty of fitness for a particular purpose. We do not warrant that services will be free from bias, defects, errors, or inaccuracies.
What is my responsibility when using NourishDoc? By using this site, you accept the terms and conditions of our disclaimer. You agree that any use you make of information, answers, advice, or services is at your own risk, and NourishDoc is not responsible for any damages or losses resulting from your reliance on such content. For full details, see our Medical Disclaimer and Terms & Conditions.
Coach & Expert Support
How do I connect with a coach? You can connect with coaches through the platform to participate in their guided experiences including workshops, bootcamps, master classes, and live events, though we do not offer one-on-one (1:1) consultations. Message professionals if you need more information.
What credentials do your coaches have? Coaches and experts on our platform are independent providers with various professional certifications and specializations in integrative medicine, functional medicine, diet and nutrition, yoga, holistic wellness, and women’s health. Each provider is responsible for maintaining their own credentials and professional standards.
How quickly will I get a response from my coach? Response times vary by coach and their individual practice. Contact coaches directly through the platform to understand their availability and response times.
What information will coaches see about me? When you communicate with a coach using audio, video, or chat features, your name and photo are displayed to them. You may choose to share additional personal information during your interactions. Remember, coaches are independent providers, and any information you share with them is subject to their own privacy practices.
What if I’m not a good match with a coach? Since coaches are independent providers, you’re welcome to explore different coaches on the platform to find the best match for your needs. Browse coach profiles to review their specializations, approach, and other users’ feedback.
Community & Events
How do I join the NourishDoc community? Membership gives you access to our community features through the app’s Community tab. Connect with other women on similar wellness journeys and participate in group classes with friends, family, and colleagues.
Are there live events or webinars? Yes! We host regular live group classes, workshops, and coaching sessions with experts. Check the calendar in the app for upcoming sessions on topics including sleep, diet, mental wellbeing, and physical wellness.
How do I sign up for an event? Click on any event and select “Register” or “Add to Calendar.” You’ll receive reminders before the event starts.
Are community events recorded? Many live events may be recorded and made available to members. Check individual event details for recording availability.
What are the community guidelines? We maintain a supportive, respectful environment. Be kind, respect privacy, and keep discussions appropriate. Full community guidelines and user conduct requirements are available in our Terms & Conditions.
Technical Support
The app won’t load. What should I do? First, check your internet connection. Then try force-closing the app and reopening it. If the issue persists, ensure you’re using the latest app version. You can also try restarting your device.
I’m having trouble playing videos. Check your internet connection speed. If buffering persists, try clearing your app cache in Settings > Storage or your browser cache. Videos may link to third-party platforms like YouTube, which have their own technical requirements.
The app keeps crashing. Ensure you’re running the latest version of the app. If crashes continue, try uninstalling and reinstalling the app. Make sure your device’s operating system is up to date.
Which devices and operating systems do you support? NourishDoc works on iOS devices (available on the App Store), Android devices (available on Google Play), and modern web browsers (Chrome, Safari, Firefox, Edge). For the best experience, we recommend keeping your device and app updated.
Does NourishDoc use cookies? Yes. We use cookies to give you the best experience on our website. Cookie information is stored in your browser and performs functions such as recognizing you when you return to our website and helping our team understand which sections you find most interesting and useful. Strictly necessary cookies should be enabled at all times so we can save your preferences. You can find out more about which cookies we are using or switch them off in settings.
I found a bug. How do I report it? We appreciate your help! Report bugs through Settings > Help & Support > Report a Bug, or contact our support team with details about the issue and your device information.
Can I use NourishDoc offline? Some downloadable resources may be available offline, but most content requires an internet connection for streaming and syncing.
What about third-party platforms? The NourishDoc platform may be accessible through or contain links to other websites or platforms operated by third parties (e.g., Zoom, YouTube). These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third-party websites, and we are not responsible for their actions. Please review the privacy policies and terms of other platforms you use through NourishDoc.
Legal & Compliance
What legal documents govern my use of NourishDoc?
Your use of NourishDoc is governed by our legal agreements, which include:
Terms & Conditions – Rules for using our platform and services
Privacy Policy – How we collect, use, and protect your data
Medical Disclaimer – Important information about the nature of our services
Digital Products Buyer’s Guide – Terms specific to digital product purchases
We encourage you to read these documents carefully.
Can legal documents be enforced? Our Privacy Policy is an important part of the Terms of Service Agreement between you and NourishDoc. We may disclose personal information to comply with any court order, law, or legal process, or to enforce this Privacy Policy, our Terms of Service, or other agreements.
What if there are disputes? For detailed information about dispute resolution, legal jurisdiction, and your rights and obligations, please refer to our Terms & Conditions.
Still Have Questions?
Can’t find what you’re looking for? We’re here to help!
Contact Support:
Contact us through the app: Settings > Help & Support > Contact Us
Email our support team with your questions
Browse our help resources in the app
Important Legal Resources:
Remember: NourishDoc is a wellness marketplace and education platform. We connect you with independent experts and provide educational content, but we do not provide medical advice, diagnosis, or treatment. Always consult with your physician for medical concerns.
